Question 1

Returns and refunds

Accepted Answer

At VLAM, your satisfaction is our top priority. We stand behind the quality of every butcher’s block, and product we manufacture.

If your product is unused and in its original, unopened packaging, we offer a full refund.
If the product has been opened but is still unused and in resellable condition, a partial refund may apply.

Please note:
Return shipping costs are the customer’s responsibility.
All returns must be sent back in the original packaging.
Proof of purchase is required.
If any of our products has been used, a refund will not be applicable.
A full inspection of each product will be done by VLAM, then the refund will be in discussion.

If you have any concerns, don’t be skaam — reach out to us and we’ll make it right.

Question 2

VLAM warranty policy

Accepted Answer

At VLAM, we stand behind the quality of every product we craft.

If your order arrives with visible defects or damage, please take clear photos and send them to us as soon as possible.

We’ll review the details and get back to you quickly to resolve the issue — no drama, no nonsense.

All VLAM products go through rigorous quality control before leaving our workshop.

Our warranty covers genuine manufacturing defects identified prior to use.

If you believe your product has a manufacturing fault, please contact us.

Each case will be assessed by our in-house team to determine the appropriate resolution.

Please note:
All of our products are handmade and built to last. Because of this, natural variations in wood grain, tone, colours, and texture are part of what makes each piece unique — these are not considered defects.

At VLAM, we believe in doing things properly.

Question 3

Delivery and Lead times

Accepted Answer

Standard delivery within South Africa usually takes around 2 to 4 business days.

We make use of trusted third-party courier services to get your VLAM product safely to your door.

Once your order is on its way, keep an eye on your email for tracking updates so you can follow the journey.

Custom or personalized orders may take up to 14 working days, depending on the specifications.

For out-of-stock items, please check our website regularly to see when stock becomes available again.

Need international shipping?
Contact us for a custom quote and we’ll make a plan.

Question 4

Payment security

Accepted Answer

All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council — a joint effort of major brands including Visa, MasterCard, American Express, and Discover.

These standards ensure the secure handling of credit card information and help protect against fraud and data breaches.

Question 5

VLAM Wood care & maintenance

Accepted Answer

Welcome to the VLAM Wood Care Guide. Our wooden products are made from premium, natural wood.

While every piece is crafted with care and quality, wood is a living material.

Understanding its nature and following proper care practices ensures your VLAM product remains beautiful, durable, and functional for years to come.

Understanding Your Wood
Natural Characteristics
Natural wood may feature unique imperfections, hairline cracks, knots, or tonal variations.
These features are part of the wood’s character and are not defects.
Wood is alive
Wood expands and contracts with seasonal humidity changes.
Minor cracks, slight warping, or shifting joints can occur over time and are normal for all wooden products, including furniture.
With proper care, these effects can be minimized or sometimes completely avoided.
Environmental Effects
Wood reacts to heat, moisture, and sunlight.
Extreme conditions like direct sunlight, heaters, fireplaces, or high-humidity areas can accelerate wear, cracking, or discoloration.

VLAM Support
What we cover:
Workmanship issues: Defects caused during manufacturing.
Transit damage: Damage during delivery.
What we don’t cover:
Accidental damage or wear after delivery.
Improper maintenance or neglect.
Customer care:
We are happy to provide guidance, advice, and tips to maximize the longevity of your wooden product.

Daily Cleaning & Hygiene
Proper cleaning is critical to protect the natural oils, prevent warping, and maintain hygiene.
1. Cleaning after use:
Use warm water and mild dish soap with a soft cloth or sponge.
Do not soak or submerge wooden products. Water penetration can cause warping, cracking, or splitting.
Never place wood in a dishwasher. The combination of heat and moisture damages fibers permanently.
Dry immediately after washing. Pat with a towel and stand upright to allow airflow on both sides.
2. Hygiene Tips:
Avoid harsh chemical cleaners such as bleach, high-acid cleaners, or disinfectant wipes. These can strip natural oils and dry the wood.
After cleaning, ensure full drying to prevent mold or mildew.
Pro Tip: Use a soft brush (kitchen sponge) for textured surfaces or grooves to remove trapped food particles.

Oiling & Conditioning
Oiling is the single most important step to protect, moisturize, and maintain your wood.
Why oil?
Prevents drying, cracking, and splitting.
Creates a natural moisture barrier, making wood resistant to stains and liquids.
Enhances the natural color and grain of the wood.
Recommended oil:
Use food-grade mineral oil and beeswax combination provided by VLAM.
Avoid olive, vegetable, or cooking oils — they can go rancid and leave unpleasant odors.
How to oil your wood:
Clean and dry your wood thoroughly.
Apply a generous layer of VLAM food-grade mineral oil over all surfaces.
Allow the oil to penetrate for several hours or overnight.
Wipe off any excess oil with a clean, dry cloth.
Optional: For extra protection, use a beeswax and mineral oil blend to add water resistance and durability provided by VLAM.
Oiling frequency:
Minimal use: once a month
Frequent home use: every few weeks
Professional or heavy use: weekly

Maintenance & Repair
Even with proper care, wood may develop scratches, cuts, or minor damage over time. Here’s how to maintain and repair your VLAM products (at your own risk)

Refer to our Maintenance & Repair instructional video on our website.

1. Resurfacing
Sand deep scratches or scores using progressively finer sandpaper ( 180 → 220 grit).
After sanding, re-oil the surface to restore protection and finish provided by VLAM.

2. Avoid serrated knives or cleavers
Serrated or heavy cleaving can splinter wood fibers and reduce longevity.
Use smooth-bladed knives for cutting on boards whenever possible.

Placement, Storage & Environmental Care
Avoid extreme conditions:
Direct sunlight can fade and dry wood.
Heat sources such as fireplaces, heaters, and ovens can cause warping or cracking.
Excess moisture causes swelling, mold, and joint shifts.
Proper storage:
After cleaning, always dry thoroughly and store upright to allow airflow on all sides.
Avoid stacking heavy objects on wood surfaces, which can cause indentations or warping.
Use boards wisely:
Consider using dedicated boards for wet or raw items to simplify cleaning and minimize wear.
Regularly inspect for minor cracks or splits, which can be easily oiled and maintained.

Long-Term Care Tips
Regular oiling: Maintain a monthly oiling schedule.
Protect from spills: Wipe away liquids promptly.
Avoid cutting extremely hard items (bones, frozen foods) on delicate surfaces.
Periodic inspection: Check joints and edges for minor movement due to natural expansion; tighten if necessary.

By following these guidelines, your VLAM wood products will retain their beauty, character, and functionality for decades.

FAQ

Listen Properly "Jacob Zuma"

Returns and refunds

VLAM warranty policy

Delivery and Lead times

Payment security

VLAM Wood care & maintenance